Customer SUPPORT

https://youtu.be/rCDphF8n3Hw

1. Go to phone.telecomconcepts.biz
2. If you have never logged in before, click on are you a new user. Then type in your email and click send. It will then send you an email with instructions on how to set up your profile.
3. If you do not know your login name, click on “forgot login name.” Then type in your email address and hit send, it will then send you an email with instructions on how to change your login name.
4. If you do not know your password, click on “forgot password.” Then type in your login name and hit send, it will then send you an email with instructions on how to change your password.
5. Type in your login name and info and then click “log in.” If your information is correct, you will then see your user portal.

https://youtu.be/k49dSC4vI0I?si=jgqcMlmK_mJ5VtN_

1. First login to the portal https://phone.telecomconcepts.biz. If you are having trouble logging into the portal, please refer to the HOW TO LOGIN TO PORTAL section on this same support page.
2. There are two ways to edit a time frame. First let’s go over the Time Frame button. Click on the Time Frame button in the top center.
3. Once in Time Frames, you will see a couple of different rules. The Day rule should be set to Days of the week and times, and is the rule showing what times your normal Day answering rules are in effect for, to adjust this or any other future rules either click on the blue text with the rule you want to change (so click Day if that is what you want to change) or click on the edit button that looks like a pen on the right side of the screen that lines up with the rule you want to change. Once in the Day rule, the blue line is when your Day answering rules are in effect (normally when the business is open), to adjust this, you can click on either end of the blue bars and drag them to the left or right to adjust the time of the Day rule. In addition, you can also use the arrow keys to adjust the time in 5-minute increments. If you want to add or remove a day from the rule, check/uncheck the box to the left next to the day. Once you are done editing the rule, click Save to save any changes you made.
4. The Night/Closed rule should be set to always, this means that whenever your Day rule is not in effect, the Night answering rule is in effect.
5. The Holiday rule is set to Specific Dates or Ranges. The Holiday rule can be used for any days that the business would be closed or closes early that are not a part of the normal hours. To edit the Holiday rule, click the blue text that says Holiday or click on the edit icon on the right side of the screen that lines up with Holiday. Once you are in the Holiday rule, you can add dates to the rule. The left box is when the rule starts, and the right box is when the rule ends. To start click the calendar icon next to the left box, then select the date on which you want the Holiday rule to start, you can then use the two boxes below to adjust the hour and minute for when the Holiday rule starts. Once you have created the start point, click on the calendar icon next to the right box to create the end of the Holiday rule. You can use the same steps to determine when the Holiday rule will stop being in effect. You can create multiple rules by clicking on the green plus button on the right. Once you are done editing the Holiday rule, click on the Save button to save any changes you have made.
6. In order to edit the rules of each time frame, click on the Users button at the top left, then click on ring group, you can also find this by typing in the words ring group in the search bar above where the users appear at and then clicking on the ring group that pops up. (If you have multiple ring groups and are not sure which one you need to adjust, we can follow the route from the number to the ring group. To do this, click on the Inventory button at the top right, then find the phone number that you need to follow. Once you have found the number, look at what the destination is along the same line as the number. The destination will appear in the center of the line. Once you have determined the destination, you will do one of two things depending on what the destination is.
   (If it is a ring group then go to users and find the ring group by using the search bar above the users. You can then edit the ring group by clicking on it. If this is you skip to step 7.)
   (If the destination is an auto attendant, click on the Auto Attendants button in the top center. Then once you are in Auto Attendants, find the auto attendant listed in the destination. To look at the rules of the auto attendant, either click on the blue text with the name of the auto attendant or click on the edit button to the right on the same line as that auto attendant. Once inside you can see the different options that the auto attendant has for the different numbers in the dial pad. If it goes into another auto attendant, then repeat the same process till you find the option that has the ring group you are looking for. Find what ring group goes with the dial pad number you need adjusted. Once you have found the ring group, click on the Users button on the top left. Once in users type in the name of the ring group in the search bar above the names of users, then click on the ring group extension that pops up and needs to be adjusted.))

7. Once in the user click on the answering rules tab in the top left. Once in the answering rules you will see the different Time Frames. To adjust the time frame, click on the edit button on the right that lines up with the time frame that needs to be changed. Once inside then make the necessary changes to the answering rule. Once you are done making changes click on the Save button to save any changes you made.

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